Rental Rescue: 5 Automated Messages Every Host Needs

Morning! 

Let’s talk about automated messages.

You’re busy. I get it. Hosting ain’t easy, but setting up the right automated messages? Total game-changer.

Check out this question from a host:

This host is already crushing it. They’ve got three automated messages set up:

1. Booking confirmation

2. Check-in instructions (sent 1 day before arrival)

3. Checkout instructions (sent 5 PM the evening before departure)

That’s 90% of the way there. But there’s still room for a little finesse. Let’s fine-tune this system and take it from “good” to “next-level.”

3 Improvements for Quick Wins

1. Move the check-in message up to 3 days before arrival.

Include all the essentials: check-in/check-out times, guest count, property address, access details, Wi-Fi info, parking, and house rules.

Why? Guests juggling busy travel schedules will love having this info early.

2. Add two more messages to the mix:

Morning of check-in: Send a short reminder with just the check-in essentials.

Why? Keeps key info top-of-mind and reduces last-minute “Where’s the Wi-Fi?” texts.

Day after check-in: Drop a quick message to check in with guests proactively.
Use something like this:
“Good morning [guest name], I hope you’ve settled in and are enjoying your stay! Let me know if there’s anything you need—I’m happy to help. If you have any questions, concerns, or just want some tips about the area, don’t hesitate to reach out. Thanks!”

Why? Most guests won’t reply, but the gesture sets the tone and helps avoid any “surprises” in reviews.

3. Should you automate a thank-you message after checkout?

This one’s optional. Airbnb already sends an automated message with a review link, so it depends on the vibes you got from the guest. If it feels right, go for it.

The 5 Best Automated Messages Every Host Should Use

Quick summary: Set up these 5 messages, and watch your guests rave about your crystal-clear communication.

1. Booking confirmation – Right after booking.

2. Check-in message #1 – 3 days before arrival.

3. Check-in message #2 – Morning of arrival.

4. Post-check-in message – 1 day after arrival.

5. Checkout message – 1 day before departure.

Simple tweaks. Huge payoff. One more step to making hosting effortless.

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