How to Handle Airbnb Discount Requests

Mastering the "Polite No" Without Losing Your Cool (or Your Profit)

Author

Dom Trovato
December 24, 2024

Let’s talk about the thing that makes every host roll their eyes: discount requests. 

You know the drill. Some guest slides into your inbox and offers you half your nightly rate, thinking they’re at a yard sale. Classic.

Here’s an example I saw online recently:

Don’t sweat it. Take a moment to understand why they are asking for discounts, and have a template saved so you can respond professionally, with zero effort.

Lets dive in:

Why Are Guests Asking for Discounts?

First, understand why this happens:

  • Sometimes it’s not about you - it’s about the times. Guests might be testing the waters because inflation’s up, their budget’s tight, or they’ve seen one too many TikTok tips about negotiating.

  • The deal hunter mentality. For some people, asking for a discount is a game—they figure, “It never hurts to try.”

Step 1: Build a Listing That Sells Itself

The best defense is a killer offense. Make your property so desirable that you never feel pressured to say yes to a discount.

  • Professional photos & detailed descriptions show your value. Highlight location, amenities, cleanliness—whatever makes your place a cut above the rest.

  • Stay confident. If your calendar is booked solid, you can say “no” to discounts without a second thought.

When you’ve got the goods, you never negotiate from desperation.

Step 2: Respond Like a Pro

Every host needs a prepped response—a script that says “no” without actually saying it. Here’s a go-to template:

"Thanks so much for considering my property! Our rates are set to ensure every guest enjoys a premium experience. While we understand budgeting is important, our pricing reflects the care and quality we deliver."

If they keep pushing? You can throw them a bone without dropping your price:

"Unfortunately, we can’t offer discounts, as our current rates reflect the exceptional experience we provide. However, we’d be happy to offer flexible check-in options to make your stay more convenient."

Professional. Polite. Zero wiggle room for haggling.

Don’t Let Lowball Offers Get Under Your Skin

Getting a half-price offer can feel insulting, but here’s the deal: most guests don’t know what goes into hosting.

Stay neutral. No eye-roll emojis, no snark. A calm, professional response keeps your reputation shiny.

Master the Art of the Polite No

Discount requests are part of the hosting game, but they don’t have to stress you out. With a strong listing, a solid script, and a clear sense of your value, you can handle them like a pro - without sacrificing your bottom line.

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